What happens if the bus is late?
In the unlikely event that the bus arrives late for your pick up due to delays which are often out of our control, we will give you a credit for TWICE the time lost or a credit for the value of the time lost to be used on a future event. The Party Bus Company Ltd does not accept liability for consequential losses which may occur.
What if something goes wrong on the night?
Things can go wrong that are outside our control. In the unlikely event something does go wrong on the night, such as an equipment failure that does not effect the safety or ability for the bus to continue on its journey but will severely be a detriment to your trip you have the choice to either a) send the bus away and discuss a refund with the office on the next business day (there is no refund if you simply decide not to use the vehicle, the full charter amount will be payable), b) wait for a suitable replacement vehicle. (Additional time will, where possible, be made available to you on the night). c) choose to use the existing bus to complete the service.
Please note that if you choose on the night to use the vehicle or wait for a replacement we do not give a cash refund for the service however we are happy to discuss other options as compensation you, we want you to leave our service happy and use us again. Remember we are a transport company and our main service is getting you to where you are going.
School Runs
As a provider of school bus services we reserve the right to refuse service to any student who we believe to be acting in an inappropriate manner.
Payment Terms
Deposits are required to confirm all our events and bus hires, and are non-refundable. All enquiries you make with us are noted in our system as a quotation. Quotations do not reserve a bus or event for you, it is only once we have received your deposit that we are able to confirm your booking and allocate a particular vehicle or space at an event. So please confirm your booking as soon as possible to avoid disappointment.
If you do need to cancel your booking please do so well before the booking date. Bookings that are cancelled with inappropriate notice will be charged to the client at the full value of the hire or event.
If for any reason we need to send your debt to a debt collector you will be charged debt collection fees.
Where can you be picked up from?
Please keep in mind that you are booking a large passenger vehicle, we are not always able to pick up from your door step. If you are on a dead end road not suitable for a bus to turn around at we will need to park at the top of your road ready for collection.
Lost Property
We take no responsibility for any items left on our buses, however, any items that are found will be kept in our office for seven days for safekeeping. After this period, we reserve the right to donate or dispose of the items accordingly.
Bookings
Charter bookings are subject to availability at the time confirmation is received. Our buses are not able to travel down clients driveways and if you live on a dead end street it will be the decresion of our operations team or drivers regarding if it is safe to travel down this road as they need sufficient space to safely turn the vehicle around.
Departure Times
The pick up time booked is the planned arrival time of the vehicle booked. We give our drivers sufficient time to to arrive at their destination on time and ready to depart, however, if there are circumstances beyond our control we cannot be held liable for these delays. On any Pub Crawl hire if there is a delay we will add TWICE the time delay at the end of the hire subject to vehicle availability.
Repairs and Cleaning
Depending on the hire there is an expected level of cleaning. If a greater level of cleaning is required you may be required to pay for this. If one of your group is sick on the bus there will be a $50 cleaning charge. Any damage to the vehicle caused by the passengers will be charged to the organisor and the organisor will take responsibility to pay for these repairs and seek recompense from the person concerned.
What else should you do?
We recommend you have taxi chits available for your guests if they become too intoxicated so we can get them home safely and it does not affect everybody’s evening. Don’t always go to the busy bars – you will spend all your time queuing and not in the bar having fun. Let us recommend some alternatives where you can get served straight away. Remember with a full bus you will fill the bar anyway! The driver reserves the right to terminate the hire at any time should these rules be breached.