Deposits are required to confirm all our events and bus hires, and are non-refundable. All enquiries you make with us are noted in our system as a quotation. Quotations do not reserve a bus or event for you, it is only once we have received your deposit that we are able to confirm your booking and allocate a particular vehicle or space at an event. So please confirm your booking as soon as possible to avoid disappointment.
- Cancellations received more than four weeks prior to your booking date will lose the deposit paid
- Cancellations received between one and four weeks prior to your booking date will lose the greater of your initial deposit and 50% of your value, if we are able to resell your day and time of hire for a booking of the same or greater value we will refund any cancellation charge over your initial deposit.
- Full payment is required for cancellations received less than 7 days prior to your booking. If we are able to resell your day and time of hire for a booking of the same or greater value we will refund any cancellation charge over your initial deposit.
In some circumstances we are able to move your booking to a new date
- If your cancellation is made more than seven days prior and we are able to resell your day and time of hire for a booking of the same or greater value there will be no postponement charge and all payments will be held for the new date.
- If your cancellation is made more than seven days prior and we are not able to resell your day and time of hire for a booking of the same or greater value your initial deposit is held as a cancellation charge and the balance of payments will be held for the new date.
- Cancellations made with less than seven days notice will be at the discretion of The Party Bus Company management.
If for any reason we need to send your debt to a debt collector you will be charged debt collection fees.
What happens if the bus is late?
In the unlikely event that the bus arrives late for your pick up due to delays which are often out of our control, we will give you a credit for TWICE the time lost or a credit for the value of the time lost to be used on a future event. The Party Bus Company Ltd does not accept liability for consequential losses which may occur.
What if something goes wrong on the night?
Things can go wrong that are outside our control. In the unlikely event something does go wrong on the night, such as an equipment failure that does not effect the safety or ability for the bus to continue on its journey but will severely be a detriment to your trip you have the choice to either a) send the bus away and discuss a refund with the office on the next business day (there is no refund if you simply decide not to use the vehicle, the full charter amount will be payable), b) wait for a suitable replacement vehicle. (Additional time will, where possible, be made available to you on the night). c) choose to use the existing bus to complete the service.
Please note that if you choose on the night to use the vehicle or wait for a replacement we do not give a cash refund for the service however we are happy to discuss other options as compensation you, please keep in mind that onl y office staff are able to discuss compensation with your staff onboard the buses do not have the authority to make decisions on these matters. Please get in touch with the office at your earliest convenience (business hours) if this event occurs. we want you to leave our service happy and use us again. Remember we are a transport company and our main service is getting you to where you are going.
If we have booked an external suppler for an aspect of your hire including entertainment on the bus or restaurants for a booked event and for whatever reason they are not able to supply the services organised, Party Bus will refund that portion of the costs only and continue to provide the other elements of your booking.
Where can you be picked up from?
Please keep in mind that you are booking a large passenger vehicle, we are not always able to pick up from your door step. If you are on a dead end road not suitable for a bus to turn around at we will need to park at the top of your road ready for collection. Drivers aim to get as close as safely possible to your address but many factors can impact how close a bus can get e.g parked cars, overhanging trees, narrow streets. You are unable to see your bus and driver from the road the driver or host will give you a call or advise you where they are located.
We take no responsibility for any items left on our buses, however, any items that are found will be kept in our office for seven days for safekeeping. After this period, we reserve the right to donate or dispose of the items accordingly.
Charter bookings are subject to availability at the time confirmation is received. Our buses are not able to travel down clients driveways and if you live on a dead end street it will be the discretion of our operations team or drivers regarding if it is safe to travel down this road as they need sufficient space to safely turn the vehicle around. We will endeavor to advise you prior to your event date if we are unable to get close to your address however we are only able to see so much on google maps so will be up to the driver on the day.
The pick up time booked is the planned arrival time of the vehicle booked. We give our drivers sufficient time to to arrive at their destination on time and ready to depart, however, if there are circumstances beyond our control we cannot be held liable for these delays. On any Pub Crawl hire if there is a delay we will add TWICE the time delay at the end of the hire subject to vehicle availability.
Repairs and Cleaning
Depending on the hire there is an expected level of cleaning. If a greater level of cleaning is required you may be required to pay for this. If one of your group is sick on the bus there will be a $50 cleaning charge. Any damage to the vehicle caused by the passengers will be charged to the organisor and the organisor will take responsibility to pay for these repairs and seek recompense from the person concerned.
What else should you do?
We recommend you have taxi chits available for your guests if they become too intoxicated so we can get them home safely and it does not affect everybody’s evening. Don’t always go to the busy bars – you will spend all your time queuing and not in the bar having fun. Remember with a full bus you will fill the bar anyway! The driver and or host reserve the right to terminate the hire at any time should these rules be breached.